Support

Comprehensive Post Implementation Support

We consider it important that our customers know that the sale is just the beginning of our relationship. Comprehensive after-sales support is provided in line with the service or solutions deployed. Service Level Agreements, Service Level Guarantees, Service Level Agreement Reporting and clearly stated Mean Time To Repair (MTTR) all form part of our support contract to ensure that our clients can rest assured knowing that services remain at acceptable agreed levels.

Online Support Round the Clock
MTN's Network Monitoring Centre (NMC) provides 24/7 online monitoring of all branch connectivity solutions ensuring we able to detect and respond to any network challenge as it occurs. This is combined with Dedicated Customer Support which ensures our customers interact with a dedicated familiar resource person with full knowledge of the account and solution.
 
Help Line
Customers can also call 216 for mobile voice and mobile data support.
 
Dedicated Account Management
We believe that effective support of our customers business communication needs is paramount to the success of our partnership.  In order to provide this support, we assign our customers a dedicated Account Partner who is responsible for managing the customer’s account and essentially act as the primary business contact with MTN.
 
Our dedicated Account Partners are fully trained to provide our customers with personalized support and solution development to any requests which they may have.
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