FAQ

Is Data Hosting still a Distant Option?

Businesses today are challenged to handle more and more data than ever before. Regulation, customer expectation and business growth are just a few of the drivers behind this trend. With companies making larger and larger investments in data storage, the question then becomes, 'At what point does it make sense to seek the services of a data storage provider?'

To seek this answer today's CIOs must first answer a number of key questions: At what rate are my data capacity needs likely to grow over the next five years? What investments would I need to make in human resources to support the investments in storage infrastructure? Are the costs of this infrastructure becoming disproportionate to capex costs related to the core business?

Data hosting providers enable companies lease dedicated servers to store their data and proactively provide support and maintenance of the equipment in line with agreed service level agreements and guarantees. Some data hosting providers also offer server uptime monitoring, OS patching, operating system restores, security monitoring, and more. Typically, Data hosting providers offer a much higher uptime than can be offered in-house.

Gartner, Forrester among others have confirmed through research, that companies can considerably lower the total cost of infrastructure ownership by up to 60 percent while improving efficiency through managed services. With the right data hosting partner, companies can focus on their core business and not have to metamorphose into full-fledged IT companies. In addition, data service providers more readily have access to IT best practices which companies get to leverage through partnership.


This being said, not only must a data hosting provider have robust infrastructure; well trained personnel; be reputable; able to provide complementary services; the provider must offer a level of security backed by service level agreements and guarantees that will inspire the confidence for their customers to actually let go.

 

Who is MTN ePresence for?

MTN ePresence facility is open to anybody, for both business and personal meetings. Sample uses include:

  • Maintaining "face time" with sales prospects, customers, and partners without travel, especially for follow-up meetings
  • Corporate training: simultaneously train employees at multiple sites to save on travel expense and time spent on the road
  • Job Interviews
  • Designing and brainstorming sessions
  • Staff meetings
  • Recruiting: screening interviews, client reviews
  • Legal: negotiations, witness preparation, depositions
  • Financial: client meetings, due diligence, board meetings
  • Management of remote employees
  • Connecting with family members
  • Board of directors and advisory board meetings
Can I renew my MTN HyNet subscription online?

Now you can renew your MTN HyNet Subscription online by following these simple steps:

  • Click “Bind Mobile Telephone”
  • Enter the MTN mobile number you wish to bind
  • You receive a validation code on your mobile phone via SMS
  • Enter your validation code as required
  • Click “Submit”
Next you:
  • Click “Transfer Amount”
  • Enter the amount you want to transfer
  • Receive a validation code on your phone via SMS
  • Enters your validation code as required
  • Log on to the MTN HyNet Portal and recharge
  • Choose plan you wish to subscribe to
  • Click “Submit”
E-Presence

1.  Where is the MTN ePresence service offered?

MTN ePresence is available at the following hotel locations:
  • Sheraton Abuja Hotel, Ladi Kwali Way, Abuja.
  • Le Méridien Ogeyi Place, 45 Tombia Street, GRA Phase II, Port Harcourt.
  • Southern Sun Ikoyi Hotel, Alfred Rewane Road, Ikoyi, Lagos.

2.  How much does it cost to hold an MTN ePresence session?

Please contact us.

3.  How do I pay for an MTN ePresence session?
  • Write a cheque to MTN Nigeria
  • Pay cash at any of MTN Nigeria Service Centre

4.  What is the payment term?

You will need to have made a full payment at least a day before you use the service.

5. How do I schedule a session?

To schedule an MTN ePresence session, simply call: 

  • Your Account Partner
  • MTN Customer Care on 0803 10 216
  • Or visit www.mtnepresence.com

6. At what time is MTN ePresence service available?

8:00 am – 10:00 pm Monday to Sunday

7. How is MTN ePresence different from video conferencing?

MTN ePresence is based on an entirely new technology and delivers a radically different experience:

  • In-person feeling – You see life-size, full-motion video with such high resolution that it reveals even the subtest facial expression. CD-quality sounds add to the in-person experience. You can interrupt and otherwise interact as naturally as if you were in the same room.
  • Simplicity – You just touch a button on a desk phone in the suite to start your call. You can use the phone’s hold, mute, and conference features the same way you do during a phone call. 

8. Who can use MTN ePresence?

MTN ePresence facility is open to anybody, for both business and personal meetings. Sample uses include:

  • Maintaining “face time” with sales prospects, customers, and partners without travel, especially for follow-up meetings
  • Corporate training: simultaneously train employees at multiple sites to save on travel expense and time spent on the road
  • Job Interviews
  • Designing and brainstorming sessions
  • Staff meetings
  • Recruiting: screening interviews, client reviews
  • Legal: negotiations, witness preparation, depositions
  • Financial: client meetings, due diligence, board meetings
  • Management of remote employees
  • Connecting with family members
  • Board of directors and advisory board meetings
9. Can I use MTN ePresence for an international session?
  • MTN ePresence is currently only available in Lagos, Abuja and Port Harcourt.
  • MTN ePresence shall be available internationally in the near future.

10. How far ahead of time do I need to schedule?

Schedule at least 24 hours before the meeting start time. We recommend that you schedule as far ahead of time as you can. Scheduled meetings must be cancelled at least 48 hours in advance.

11. Is MTN ePresence available to non MTN subscribers?

MTN ePresence is available to both MTN and non MTN subscribers.

12. How many people can I include, and in how many locations?

There needs to be at least two people to hold an ePresence session. This means one person each in any two of the locations.

13. What is the maximum number of people that can participate in an MTN ePresence?

The maximum number is 6 per location.

14. What is the minimum length of time an MTN ePresence session takes?

The minimum length of time for an ePresence session is 1 hour.

15. What is the maximum length of time an MTN ePresence session takes?

The minimum length of time for an ePresence session is 14 hours (Full Day Session).

16. How secure is the MTN ePresence session?

The network is fully secure, as validated by third-party auditors. Nobody can access the audio and video images that travel between MTN ePresence rooms.

17. Can I record my MTN ePresence session?

This feature will be available in the future.

18. How do I start and end an MTN ePresence session?

Instructions on how to an MTN ePresence session contained in the MTN ePresence Quick Start Guide available in each of the MTN ePresence rooms in the three hotel locations.

19. When I arrive at any MTN ePresence locations, how will I know where to go and what to do?

A staff member of the hotel personnel will greet you and walk you through the process. We recommend that you arrive at least 15 minutes before the start of your meeting.

20. What do the MTN ePresence rooms look like, and what’s the room setup?

The rooms look like the high-end meeting rooms that you’re familiar with and are furnished with a conference table and comfortable seating. The difference is that one side of the conference table has plasma displays instead of chairs. The other participants will appear to be sitting on the other side of the table, in life size. Rooms have a Cisco® Unified IP Phone you use to start your meeting and request help. Complimentary coffee, tea, and water are available in all rooms.

21. What if I need help?

There will be a separate intercom in the room for you to reach hotel staff for assistance.

22. Can I extend the session?

Yes. This however, is subject to availability.

23. How do I pay for room extension?

At the end of your session, you will receive a final invoice. Any outstanding charges will need to be paid within 7 days through our payment method.

24. Can I share documents?

The document sharing feature shall be available in the near future.

Secure Connect

1.  Who is the service for?

All customers (existing and new) desiring a resilient, high availability branch connectivity network.

2.  Where is the service available?

Everywhere in Nigeria.

3.  What is the minimum contract term?

3 years for the initial period; renewable annually after.

4.  What is the lead time for delivery?

6 weeks from implementation date.

5.  How does it work?
  • This solution will provide by default a primary and a secondary link end-to-end for each of the location.
  • The primary link has been designed to provide bandwidth from 128Kbps capacity for each branch location based on demand; while capacity at the HQ will be the aggregate bandwidth at all branch locations.
  • The secondary link has been designed to provide 128, 256 and 512Kbps capacity for each branch location based on demand
  • As the primary link, the Terrestrial link will be deployed through the MPLS infrastructure.
  • MTN will provide the 1800 series customer edge (CE) router at each location.
  • Access circuit will remain licensed microwave radios
  • As the secondary link, C-band VSAT will be provisioned for end-to-end data connection for connecting each branch as an option. This requires each branch to have a 2.4 dish, a 5Watt BUC with backup power converter, LNB and RG-6 and RG-11 cable with a RCST modem with Ethernet.
  • All VSAT links will be networked to MTNN Central Hub and will be backhauled to HQ via fibre optic cable.
  • Each link will terminate on the customer edge router configured to re-route traffic whenever there is an outage on the primary link. This configuration should also define the primary interface as the preferred such that when it is restored, traffic can be returned through this link.
  • The router will be configured in automatic failover mode.
  • The VSAT links will be active with a pool of bandwidth shared on for each link.
  • The VSAT link will be burstable without having to put down the link

HyConnect

1.  How long does the installation service take?

It takes a minimum of 5-7 days from when your request is received

2.  Do I need to do any configuration?

All installations are done by the technical engineers. You are required to just plug in via the MTN branded modem supplied and service is up and running.

3.  Will the internet work with my computer?

HyConnect has been designed to work with modern PCs, laptops and Macs.

4. Can I connect more than one computer?

Yes, but you will require a modem with more than one port

5.  What speed will the internet be?

The internet speed ideally is 128kbps/64kpbs, but we have a wide range of speed up to 2mbps. In all, you will receive a fast reliable high speed connection over 100 times the speed of dial-up connection.

6.  How much can I download?

HyConnect broadband internet has no restriction but your download depends on available bandwidth capacity.

7.  How do I pay my bills?

Payment can be made in the designated banks highlighted on page 4. You can also pay at any of our Service centres in the city where you reside.

8.  How long will it take for my payment to reflect in my account?

Table below indicates how long payment will take to register on your account.

9.  What features does the landline service have?

Call hunting, call conferencing, call forwarding, call barring, call waiting and a lot more other exciting features.

10.  Is the landline and internet charged as a bundle?

Internet is charged based on bandwidth with a fixed monthly fee while the landline is charged per usage in addition to the access charge.

Target Customers

It is designed for Home, offices & small to medium enterprises (SME) and the aim is to provide a much needed quality service at a competitive price.


Conference Call

1.  What is MTN Conference Call?

Engage in multiple phone conversations from anywhere and from any network in the world by dialling into central number and entering a predefined PIN.

With MTN Conference Call, companies, businesspeople, academics, professionals etc, to hold secure multiparty conversations over the phone without the need to travel

2.  What does it Cost?

There are NO extra charges for using this service. You simply pay the cost of calling an MTN number as set by you Network provider.

3.  How is this service different from the MTN mobile Conference Call service?

Unlike the MTN mobile conference call service, with MTN Conference Call:

  • All callers (calling into the conference call) bear the cost of their calls. Callers simply pay the cost of calling an MTN number as set by their Network provider.
  • Up to 20 callers can call into a conference call.

4.  How can I access the service?You can access the MTN Conference Call service and schedule a conference call via the following means:

5.  Can non-MTN subscribers access the MTN Conference Call service?

Yes. Anyone can schedule or join a conference call via the MTN Conference Call service.

6.  What is the minimum/maximum number of callers that can participate in a conference call?

The minimum number is 2 and the maximum number is 20.

7.  How will I be billed?

There are NO extra charges for using this service. You simply pay the cost of calling an MTN number as set by you Network provider.

8.  Is any advanced payment required before I access this service?

No

9.  How secure is my conference call?

Conference calls using MTN Conference Call are as secure as your normal mobile calls.  Only callers whom you have sent the Session PIN can participate in your conference call.

10.  How do I use the following codes?

S/N. Code How to use
1 Dial-in Number The dial-in number is +234 8039003000.

Call this number and follow the voice prompt to access the MTN Conference Call service.

2 Session ID The Session ID gives you access to a virtual conference room. Enter your Session ID when asked by the voice prompt to access the virtual conference room where your conversation would take place.
3 Session PIN The Session PIN is your key to the virtual conference room. Enter your Session PIN when asked by the voice prompt in order to join the conference call.
4 Session Organizer PIN The Session Organizer (Moderator) PIN is used by the session organiser alone to modify a call conference session or assign rights during a call conference session.

Enter your Session Organizer PIN at the ‘Modify your conference call’ screen on the MTN Conference Call Web portal to make changes to your conference call session.

Enter your Session Organizer PIN when asked by the voice prompt in order to assign speak/mute rights during the conference call.

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